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Contact Us

Has beauty got you baffled? Send us your query via the form below and we'll get back to you as soon as we can.

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Alternatively, our Mecca Hosts are available for over-the-phone support between 9.30am to 5.30pm AEST, Monday to Friday. Call us on 1800 007 844 / +61 3 9420 7373. If we're busy, don't forget to leave a message and we'll call you back as soon as we can.

Can we help?

We've compiled a list of commonly asked questions to help satisfy your cosmetic curiosities. Here are just a couple:

Where are Mecca Cosmetica stores located?
Mecca Cosmetica stores are located across both Australia and New Zealand - visit our Store Locator here to find your nearest Mecca Cosmetica store.

For your convenience, you can also purchase through our secure online store. Click here to start shopping
What services do you offer at Mecca Cosmetica?
Whether you want to master your make up with the latest tips and tricks, or have it applied for that special occasion by a Makeup Master, book your one-on-one appointment now with a Mecca Makeup artist.

Make up Application 45 mins $90 AUD
Make up Lesson 90 mins $150 AUD
Skinspace Treatment 60mins $100 AUD
Skinspace Treatment 90mins $120 AUD

To find your nearest store click here.
What if the item I want is temporarily unavailable?
If the item you are after is temporarily unavailable, please call our Mail Order team on 1800 007 844 and we will try to track one down for you, or help you find an alternative.
What is your policy on returns and exchanges?
Any unused product may be returned to Mecca Cosmetica either by Australia Post or to a store within 14 days of purchase. The address for postal returns is:

Mecca Cosmetica
34 Wangaratta Street
Richmond VIC 3121
Phone: 1800 007 844
International: +61 3 9420 7373

Please call 1800 007 844 before you return your parcel via post so that our Mail Order team will be expecting it.
What are your delivery options and how much do they cost?
AUSTRALIA WIDE:
Express Post: (Express Post deliveries will arrive within 3 - 5 business days and ensures that your parcel can always be tracked.)
1 - 2 products $10
3 - 5 products $15
Over 6 products $20

Platinum Delivery: (Will arrive within 1 - 3 business days and requires signature on arrival - recommended for high value orders.)
Unlimited Products: $25

NEW ZEALAND:
Express Courier International: (Will arrive within 3 - 4 business days and requires signature on arrival.)

How long will it take for my order to arrive?
AUSTRALIA WIDE:
EXPRESS POST:
Our Express Post deliveries will arrive within 3 - 5 business days and ensures that your parcel can always be tracked. Please note: Parcels cannot be left at the address if they do not fit in your letterbox and there is no one there to collect. To ensure you can collect your parcel, it is best to have it delivered to your daytime address.

PLATINUM POST:
Platinum Post ensures your delivery can always be tracked, will arrive within 1 - 3 business days and must be signed for upon delivery - please send your Platinum Delivery to your work address if possible.

NEW ZEALAND:
Express Courier International: Your parcel will arrive within 3 - 4 business days and can always be tracked - it also must be signed for upon delivery.
Can I track my parcel?
You can track the progress of your order through to shipment in your My Mecca account.

Once your order is shipped you will receive a Confirmation Email from the online team at Mecca Cosmetica which will include your Australia Post tracking number. Please visit http://auspost.com.au/track/ to track your parcel. If you can't locate your tracking number, or if you have any questions about your shipped order please call us on 1800 007 844 and one of our hosts will assist you with your enquiry.
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  • For all mail orders and all queries call 1800 007 844

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